Refund policy
At Snack House, we believe the only way to truly understand a fragrance is to experience it firsthand. That is why we offer a risk-free trial: go ahead—open the bottle and give it a try. If it’s not love at first mist, we’ve got you covered.
1. 30-Day Worry-Free Returns
You may return items within 30 calendar days of delivery—even if they have been opened and tested.
· Condition: Both unopened and opened items are eligible for return, provided the product has not been used significantly beyond a reasonable test amount (no more than 5% of the bottle consumed).
· Refund Amount: We offer a full refund of the item price.
· Shipping Costs: We will refund your original shipping cost. However, you are responsible for the return shipping fees.
2. How to Initiate a Return
To start the process, please contact our support team:
· Email: info@snackhouse.net
· Phone: 415-770-8188
· Service Hours: Mon - Fri, 9:00 AM - 6:00 PM EST
Requirements for Approval:
· Photos Required: You must provide photos of the actual item(s) and the original packaging for our review.
· Packaging: Items must be returned in their original brand box and protective outer packaging to prevent damage during transit.
· Hazardous Materials Notice: Due to safety regulations, perfume returns must be shipped via Ground Transportation. Please do not use air shipping methods.
3. Damaged, Defective, or Incorrect Items
If your item arrives damaged, leaking, or if you received the wrong product, please contact us within 30 days of delivery with the following:
· Photos/Video of the affected item showing the defect or leak.
· Photos of the outer shipping box and the shipping label.
For verified shipping damage or fulfillment errors, we will provide a free replacement or a full refund (including all shipping costs).
4. Refund Processing Time
Once your return arrives at our warehouse and passes inspection, refunds will be processed back to your original payment method within 3-7 business days.
Return Address:
SHB - Returns Department
100 Saw Mill Pond Road
Edison, NJ 08817
United States
